Going to be a BIG year for the world and for marketing as well.
No matter what...
“Marketing today is a new game.” (Jeff Bullas 2015)
And 2016 is gonna be a new year.
People love posts of lists.
With years of experience in marketing and new ideas like augmented reality and mobile gaming, I can see trends forming. So here are some for 2016...
But underlying all this is something BIGGER for 2016 – 2017
That is the need for both sides of the commerce world i.e. b2b and b2c, to realise one key thing.
Success will soon be ALL about the experience of your customer.
It's something that Brian Solis knows only too well.
On the front lines... reported by those in the field? As the 2015 Hubspot report shows, the classics of getting enough money together plus justifying why we spend it – are key for marketing. This is NOT something new or surprising BUT the fact that, technology is ranked as the third biggest challenge is something NEW.
These new technologies are growing and growing.
As Jeff Bullas puts it:
“To cap it all off you need to find someone who understands and has the capabilities.”
Or more importantly, if you ARE THAT digital manager, YOU WILL NEED that capacity. And so it is with great interest that I read, and now fully quote the best blog on this point in 2015. Just on the eve of 2016.
“Sometimes, it's easy to underestimate just how much it pays.
Consider an employee who is going to work 2000 hours for you this year. It's not unusual for an organization to spend only 10 or 20 hours training this person--which means about 1% of their annual workload.
How much training would it take for this person to be 10% better at her job? If you invest 100 hours (!) it'll pay for itself in just six months. There aren't many investments an organization can make that double in value in a year.
But let's take it one step further:
Imagine a customer service rep. Fully costed out, it might cost $5 for this person to service a single customer by phone. An untrained rep doesn't understand the product, or how to engage, or hasn't been brought up to speed on your systems. As a result, the value delivered in the call is precisely zero (in fact it's negative, because you've disappointed your customer).
On the other hand, the trained rep easily delivers $30 of brand value to the customer, at a cost, as stated, of $5. So, instead of zero value, there's a profit to the brand of $25. A comparative ROI of infinity.
And of course, the untrained person doesn't fall into this trap once. Instead, it happens over and over, many times a day.
The short-sighted organization decides it's 'saving money' by cutting back training. After all, the short-term thinking goes, what's the point of training people if they're only going to leave. (I'd point out the converse of this--what's the danger of not training the people who stay?)
It's tempting to nod in agreement at these obvious cases (or the similar case of getting, or not getting, a great new job based on how skilled you've trained yourself to be--again, a huge cliff and difference in return).
What's not so easy is to take responsibility for our own training.
We've long passed the point where society and our organization are taking responsibility for what we know and how we approach problems.
We need to own it for ourselves.”
With January just around the corner, in a year that has gone by with the blink of an eye, are you really Januready?
2016 is going to be a HUGE year, not just for the real world, but for the world of marketing too. We all need to train and re-train before the world changes too much for us to make a difference.
Here's to 2016 being the biggest year of change yet.
Thank you ALL for 2015.
Here's to making sure 2016 is HUGE for all us.
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